Joel is approachable, he’s not intimidating, and he speaks to me at my level.  Joel expects me to do my work but he doesn’t come down on my case if I don’t get everything done that he’s asked me to do.  I feel like Joel understands because he’s been in the same position.  He has been fair with costs – charging accurately for the time we spend with him and he works with our schedule so we’re able to go and see him.  Joel has offered very affirmative and encouraging feedback whenever we’ve met with him.